Terms & Conditions

Welcome to our website. By booking treatments through our platform, you agree to comply with the following terms and conditions. These terms apply to all clients. Please review them carefully before proceeding with any bookings or purchases.

1. Eligibility for Treatment

• Treatments are available to under the age of 18 but at the discretion of the clinician.

• All clients must complete a consultation and consent form before undergoing any treatment. Failure to complete this form may result in the refusal of treatment.

2. Booking Fees and Cancellations

• All bookings require a non-refundable deposit to secure the appointment.

• Cancellations or rescheduling made within 72 hours of the scheduled treatment will forfeit the booking fee.

• Appointments rescheduled outside of the 72-hour window may retain their booking fee, subject to availability.

3. Treatment Policy

• Before and aftercare instructions will be provided, and it is essential that clients follow these guidelines to ensure the best possible outcomes. Failure to adhere to these instructions may result in poor recovery or unwanted side effects.

• Any complications or side effects should be reported to the practitioner immediately.

• All treatments are non-refundable. In cases of dissatisfaction, we will address complaints with professionalism and work towards a mutual resolution with the client.

4. Payment Terms

• All payments must be made in full following the treatment procedure.

• We accept various forms of payment, including credit and debit cards. Payment details must be accurate and up-to-date. Failure to process payment will result in the cancellation of the booking.

• Prices for treatments are subject to change at our discretion, but any changes will be communicated in advance of the appointment date.

5. Health and Safety

• Before receiving treatment, clients must disclose their medical history to determine suitability for the procedure. This information will be kept confidential and is necessary for your safety.

• We reserve the right to refuse treatment if we believe it is not suitable for the client’s health or well-being.

6. Complaints and Resolution

• We are committed to client satisfaction. Any complaints or concerns regarding treatments will be handled with professionalism, ensuring that the issue is fully reviewed by the practitioner.

• If required, follow-up consultations or additional services will be provided to resolve any concerns.

7. Data Protection

• We respect your privacy and will process your personal information in accordance with UK data protection laws. Your information will only be used for the purpose of providing treatments and associated services.

• We will not share your personal information with third parties without your explicit consent, except where required by law.

8. Consent to Photography and Videography

• During your treatment, photographs and/or videos may be taken to document the procedure, which may include before, during, and after treatment images. These images are used for educational, promotional, and marketing purposes, including but not limited to social media platforms, our website, and any other online or print media associated with Out With The Wax LTD.

• Right to Opt-Out: If you do not wish for your photographs or videos to be shared publicly, you must specifically request this at the time of booking or prior to your treatment. Once you have made this request, we will ensure your images remain confidential and will not be used for any marketing purposes.

• Assumed Consent: In the absence of an explicit request to opt-out, Out With The Wax LTD assumes consent for the use of your images for the purposes mentioned above. No additional compensation will be provided for the use of these images.

• Right to Withdrawal: If you initially consented to the use of your photographs and later decide to withdraw that consent, you may do so by contacting us. However, any material already published may not be removed from certain platforms or printed materials once distributed.

9. Limitation of Liability

• We do not accept responsibility for any loss or damage resulting from the misuse of products, procedures, or treatments provided by us.

• While every care is taken to ensure the highest standards in treatments, we are not liable for any unforeseen complications arising from personal negligence or failure to follow aftercare instructions.

10. Legal Disclaimer

• All treatments are performed by qualified professionals, and while risks are minimal, each client acknowledges that complications, though rare, may occur.

11. Changes to Terms and Conditions

• These terms and conditions are subject to change at any time without prior notice. It is the responsibility of clients to review these terms regularly. Continued use of our services implies acceptance of any changes.

By proceeding with booking a treatment, you confirm that you have read, understood, and agree to comply with these terms and conditions. If you have any questions, please contact us directly for further clarification.