Privacy Policy

At Out With The Wax LTD, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our services, visiting our website, or interacting with us, you agree to the practices described in this policy.

1. Data We Collect

We collect various types of personal data to provide our services effectively, which include but are not limited to:

• Personal Information: Name, email address, phone number, date of birth, and postal address.
• Medical Information: Health history, allergies, treatment history, and any medical conditions relevant to the treatments we provide.
• Payment Information: Billing details and card information for payment purposes.
• Marketing Preferences: Data about your preferences and any consent provided for marketing communications.
• Website Data: Information automatically collected through cookies, such as IP addresses, browser type, and pages visited on our site.

2. How We Use Your Data

Your personal data is used for the following purposes:

• To provide earwax removal treatments safely and effectively.
• To manage appointments, process payments, and send booking confirmations.
• To communicate treatment plans, post-treatment care advice, and respond to your inquiries.
• For marketing purposes (where consent has been given), such as newsletters, promotional offers, and updates about our services.
• To improve our website and services through analysis of website usage data.

3. Sharing Your Information

We take your privacy seriously and do not sell or trade your personal information. We may share your data with:

• Service Providers: Third-party vendors, such as payment processors and IT service providers, who assist in delivering our services. These providers are obligated to safeguard your data and use it only for the agreed purpose.
• Legal Compliance: If required by law, we may disclose your data to relevant authorities in cases of legal requests, regulatory requirements, or to protect our rights and safety.

4. Data Security

We implement strict security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These include encryption, secure storage systems, and limiting access to your data to authorised personnel only. However, please note that no data transmission over the internet is entirely secure, and we cannot guarantee complete security.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements. Medical data is kept securely in line with healthcare regulations, typically for a period of 10 years, while marketing preferences can be updated or removed at any time.

6. Your Rights

Under the UK GDPR, you have the following rights concerning your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any incomplete or inaccurate information.
• Right to Erasure: In certain circumstances, you can request that we delete your personal data.
• Right to Restriction: You can ask us to suspend processing your data under certain conditions.
• Right to Data Portability: You can request your data be transferred to another organisation in a machine-readable format.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes.

To exercise any of these rights, please contact us using the details provided below.

7. Use of Cookies

Our website uses cookies to collect information about your browsing behaviour. Cookies help us enhance user experience, personalise content, and analyse website traffic. You can manage your cookie preferences via your browser settings.

8. Marketing Communications

If you have opted in to receive marketing communications, we may use your contact details to send you promotional materials. You can unsubscribe from these communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

9. Photographs and Video Usage

As outlined in our Terms & Conditions, unless you request otherwise, we may use images and videos taken during your treatment for marketing and educational purposes. This includes social media platforms and our website. Please inform us if you do not consent to this.

10. Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or services. Any changes will be posted on our website, and where significant, we will notify you directly.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us at:

• Company Name: Out With The Wax LTD
• Email: info@outwiththewax.co.uk
• Phone: +447469043527